New Study: View Smart Windows Generate 68% Higher Passenger Satisfaction at Charlotte Douglas International Airport
Airports Turn to Smart Windows to Improve Passenger Experience
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View Smart Windows use artificial intelligence and machine learning to optimize the amount of natural light in the terminal while minimizing heat and glare, to provide a more comfortable environment for passengers. In addition, smart windows reduce energy consumption by reducing cooling requirements.
The study was conducted a year after CLT installed View Smart Windows in its Concourse A Expansion, which opened in
Key findings from this study include:
- Passengers were 68 percent more likely to report being “very satisfied” with their overall experience in gates with View Smart Windows than in gates with traditional windows.
- The concourse with View Smart Windows had more natural light and less glare, and passengers rated it up to 33 percent more modern, efficient, bright and comfortable than the one with traditional windows.
- Seats at the gates with View Smart Windows are 15 degrees cooler than at gates with traditional windows, leading to a more comfortable passenger environment.
“We pride ourselves on providing an exceptional passenger experience, and this study shows that our new facilities are helping achieve that mission,” said CLT’s
The nine-gate concourse mimics the aerodynamic form of an airplane wing, with curved metallic ceilings and two-story views of the aircraft activity. Exposure to natural light and providing expansive views were key drivers of the design. The glass-walled corridor’s location – adjacent to the airport’s main entry drive – provides a sweeping visual connection to both landside and runway-side activities.
“Every airport is now investing in facilities that enhance the passenger experience. Most modern airport designs incorporate multi-story glass facades that bring more natural light and provide dramatic views; however, traditional glass also creates significant passenger discomfort through increased glare and heat,” said
View Smart Windows have been installed at several airports including:
The study, led by Dr.
View is a technology company creating smart and connected buildings to improve people’s health and wellness, while simultaneously reducing energy consumption. View is the market leader in smart windows that let in natural light and views and enhance mental and physical well-being by reducing headaches, eyestrain, and drowsiness. Every View installation includes a smart building platform that consists of power, network, and communication infrastructure. For more information, please visit: www.view.com